Change Management

Change is constant - you either set the course of change or drift with it.

Keith Drury

We recognize that technology is only one small component to change in a business, but the real value is derived from changing the business behaviour. 

It is well understood that to achieve business change is complex. However, we have proven approaches and techniques which increase the likelihood of successful long term change by 10 times. 

We don’t just help you implement new technology and services, but we enable you to leverage those technologies for the benefit of your business. 

Our consultative approach starts with understanding what you want to achieve and why and then helps you map out a pathway including technology selection all the way through to adoption and ultimate business benefits realisation. We help you set the course of change.

GSG has decades of business change management experience and are APMG Change Management Practitioner (CMP) certified.

Ian Burridge - Director Global Scaling Group

Best Practice Approach

We employ industry best practices of VitalSmarts® Influencer and the broad library of research related to change, change models and lean and Agile approaches to change. 

Among these are: 

John Kotter’s 8-Step Process for Leading Change

Change Management Foundation and Model 

The Plan-Do-Check-Act Cycle and choosing which changes to implement

VitalSmarts Crucial Conversations and Change Anything tools

Although there are many types of organizational changes, the critical aspect is a company’s ability to win the buy-in of their organization’s employees on the change.

Effectively managing organizational change is a four-step process:

  • Recognizing the changes in the broader business environment

  • Developing the necessary adjustments for their company’s needs

  • Training employees on the appropriate changes

  • Winning the support of the employees with the persuasiveness of the appropriate adjustments

As a multi-disciplinary practice that has evolved as a result of scholarly research, organizational change management should begin with a systematic diagnosis of the current situation in order to determine both the need for change and the capability to change.

The objectives, content, and process of change should all be specified as part of a change management plan. Change management processes should include creative marketing to enable communication between changing audiences, as well as deep social understanding about leadership styles and group dynamics.

As a visible track on transformation projects, organizational change management aligns groups’ expectations, integrates teams, and manages employee-training.

It makes use of performance metrics, such as financial results, operational efficiency, leadership commitment, communication effectiveness, and the perceived need for change in order to design appropriate strategies, resolve troubled change projects, and avoid change failures.

Here at GSG we are not simply focused on technology implementation or technology change – these are viewed as one small enabling element, but we have a holistic approach focused on influencing vital behaviours at crucial moments which achieve planned business benefits and results.

We do not use simple persuasion techniques that only achieve temporary change, but influence for longer-term business benefits.

If you are serious about change and have ever caught yourself or others in your organisation saying “we have tried that before”, speak to us and we can help you achieve real business change.

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